No-show recovery
When a patient cancels at the last minute or simply forgets, that hour of chair time is gone for good. We remind every patient in good time and offer any freed slot to the next person on your waiting list, so the gap closes itself.
An empty chair is money you can't get back
In aesthetics, roughly one appointment in five ends as a no-show or a late cancellation. Each empty slot leaves a room, a practitioner and consumables sitting idle for an hour or two, and unlike a shop you can't sell that hour again tomorrow. Worse, a first-timer who slips away after one missed appointment can take a year of repeat visits with them. Across a full diary it adds up to thousands of pounds a month, leaking out one quiet slot at a time, without ever landing as a figure you'd notice.
~21%
of aesthetic bookings lost to a no-show or late cancellation
US med-spa no-show data (consentz.com, simplybook.me) — directional
How it works
How it runs, step by step
Automated where it saves you time, with your team in control of every message.
A booking lands in the diary
The moment an appointment is booked, its reminders are scheduled for you: one a day or two out, one a few hours before. Nothing to set up patient by patient.
The patient gets a nudge they can act on
Each reminder is short, in your clinic's voice, and lets the patient confirm, rebook or cancel in a tap. A late cancellation frees the slot early instead of becoming a silent no-show on the day.
You set the rules once, then approve
You decide the wording, the timing and who sits on the waiting list. Anything the system isn't sure about waits for your nod before it sends, so you keep the last word on every message.
The gap fills itself
A freed slot is offered to the next patient waiting and rebooked before the day comes round. You end the month with a fuller diary and a plain figure for the chair time you got back.
What you get
Timed reminder sequence
Two reminders per appointment, one a day or two out and one a few hours before, written in your clinic's voice so the front desk isn't chasing people by phone.
One-tap confirm, rebook or cancel
Every reminder lets a patient sort their appointment in seconds, which surfaces a cancellation early, while the slot can still be filled, rather than an empty chair on the day.
Automatic waiting-list rebooking
A freed slot goes to the next patient waiting, so a cancellation becomes a rebooking rather than a lost hour.
Consented, opt-out-ready patient list
Reminders run on a properly consented list with a one-tap opt-out on every message, and health details held as special-category data. We set it up for you.
Monthly no-show report
One plain figure each month for your no-show rate and the chair time you recovered, ready to sit alongside the rest of your numbers.
Outcomes
- Win back the chair time you're quietly writing off each month
- Fewer empty slots, and a diary that holds its shape week to week
- Hours back for your front desk, who stop ringing round to fill last-minute gaps
- Patients kept in the loop and easy to rebook, so first-timers come back for the next visit
The numbers
Why it's worth doing
~21%
of aesthetic bookings lost to no-shows or late cancellations
US med-spa no-show data (consentz.com, simplybook.me) — directional
up to 33%
fewer no-shows from well-timed reminders alone
US med-spa reminder data (consentz.com) — directional
up to 38%
fewer no-shows when reminders, a waiting list and deposits combine
US med-spa data (consentz.com, simplybook.me) — directional
£2,950-£7,250+
what a returning aesthetics patient is worth over a year, so every kept slot compounds
UK aesthetics patient LTV (boutiqueseo.co.uk)
Built for
- You run a busy diary, where a missed appointment means an idle room and wasted consumables, not a gap you can shrug off.
- Your front desk loses part of every week to ringing round and filling last-minute cancellations.
- You do high-value, repeat treatments, so losing one slot can cost a year of that patient's visits, not a single afternoon.
- You want reminders that read like your clinic wrote them, not a generic booking system barking at patients.
FAQ
Answers before you ask
Safe by design
Safe by design. Reminders run on a consented, suppressible patient list with a one-tap opt-out, and health information is held as special-category data under UK GDPR and PECR. The wording never names a prescription-only treatment, which keeps you on the right side of the ASA's rules, and any message handled automatically says so plainly. You keep approval over the wording and the rules, so nothing goes out in your clinic's name that you haven't signed off.
See what a fuller diary is worth
We'll look at your typical no-show rate and put a real number on the chair time you could win back each month. No pressure, no jargon.