AI booking agent
Half your booking requests arrive when the clinic is shut. A booking agent talks the patient through it there and then, checking your availability, taking the details and confirming, while your team keeps the final say.
The bookings you lose to "we'll call you back"
A patient decides at nine on a Sunday that they want an appointment. They message, or they fill in a form, and then they wait. By the time someone replies on Monday the moment has cooled, or they have booked with a clinic that let them do it there and then. Every booking request left waiting is a treatment you might not get back.
~78%
of enquirers book with whoever replies first, and most requests arrive after hours
inro.social / sumgenius.ai (US med-spa data, directional)
How it works
How it runs, step by step
Automated where it saves you time, with your team in control of every message.
A patient asks to book
From your website, Instagram or WhatsApp, at any hour. The agent sees the request the moment it arrives.
The agent talks them through it
It checks your live availability, offers real slots, takes the details, and says plainly that it is an automated assistant.
Anything clinical goes to a human
It books the straightforward appointments and hands consultations, medical questions, or anything unusual to your team.
The appointment lands in your diary
Confirmed, with a reminder scheduled, and your team can review or adjust before it is final.
What you get
A booking assistant on your site, Instagram and WhatsApp
One assistant across the channels patients already use to reach you, so a booking request never sits waiting for morning.
Live availability read from your calendar
It only ever offers slots your calendar says are genuinely free, so you don't end up double-booked.
Human-in-the-loop control
You approve or adjust, and any clinical question is routed to your team rather than answered by the agent.
A clear automation disclosure on every conversation
The agent tells the patient it is automated at the start of the chat, in line with the rules.
Booking confirmation and reminder built in
Each booking is confirmed to the patient and a reminder scheduled, so the same slot doesn't become a no-show.
Outcomes
- Bookings taken around the clock, not just office hours
- Fewer requests lost to slow replies
- Less phone-and-DM tag for your front desk
- A diary that fills itself while you treat
The numbers
Why it's worth doing
~78%
of enquirers book with whoever responds first
inro.social / sumgenius.ai (directional)
21×
more conversions when you reply within five minutes
inro.social / sumgenius.ai (US med-spa data, directional)
~75%
of clinic revenue is repeat, so a first booking pays back for years
prospyrmed, americanmedspa — directional
Built for
- Clinics where most booking requests arrive out of hours
- Front desks stuck in phone and DM tag
- Owners who want patients to self-book without losing the personal touch
- Owners comfortable keeping a human check on every booking
FAQ
Answers before you ask
Safe by design
Every conversation discloses that it is an automated assistant, as the EU AI Act requires. It never gives clinical advice or names a prescription-only treatment, in line with the ASA's rules, and patient data is handled on a consented basis as special-category under UK GDPR. Your team keeps a check on every booking, so nothing goes in your diary you cannot see or change.
See it book your next patient
We connect it to your calendar and your channels, tune it to how your clinic books, and let you keep a check on every appointment. A short walk-through shows whether it fits how you work.